*Salon Policies*
Please read!
1. *No Profanity or loud music on your phones Please*
Natural Opulence is a very peaceful and serene atmosphere where the presence of the Lord dwells so out of respect to the Lord and my salon policies, I ask that you not use any form of profanity or play any loud music/videos and please do not have your phone conversations on speaker at any time.
Thanks very much for understanding!
2. *Please do not come smelling like cigarette smoke
I am not a smoker and I think that its disrespectful and unhealthy because once the smell of smoke comes into the Salon, that smell lingers and it can mess with my respiratory system and that of my other clients that do not smoke so please mam I ask that if you are a smoker, please do it any other day but the day of your appointment before you come into the Salon
3.*I am unplugging on my off days*
Queens, "self care" and spending quality time with my family is very important so I will not be available to respond back to texts and emails on my off days which are Thursdays- Saturdays.
These are my personal days and I will be unplugging on those
days so please don't think I am ignoring your messages but if any text or emails are sent on my off days, they will be answered when I return to the Salon on my regular business days which are Sundays- Wednesdays from 9am to 6pm.
You may still be receiving emails or seeing social media post on my off days because they are still scheduled to come out but please know that those emails and post have already been pre scheduled to come out on my off days.
Family time and "self care" is very important to me and I thank you in advance for understanding!
4. *There is no cancellation policy anymore*
I understand that life events happen and things come up
but please know that there is no cancellation policy
anymore so if you have to cancel your appointment,
there is a cancellation fee of $135 which is half of the
regular retightening service amount and which I will send a
invoice for the fee and it is due at the time that I send
it!
The cancellation fee must be paid first in order to keep any
future
appointments!
5.*Please Be On Time*
I understand that things do come up at the last
minute but it is very important that we begin appointments
on time because I am on a time schedule with each appointment
and I am very serious about giving each Queen
1st class quality "me-time" during each beauty
appointment.
There is a 15 minute grace period and if you will be
arriving after the grace period, unfortunately, you will
have to reschedule or just miss the appointment
and wait until your next appointment because if we start
late, it will cause
me to run late on my next client and that would
not be fair to that client if I have to start late.
However, if I am running late and I will be past
the 15 minute grace period, I take full
responsibility and I will credit your service and
give you a discount of $10 off but only if I am past
the 15 minute grace period!
So I ask that if you are running late please let me know.
Out of respect to your time, I communicate if I am running late and I ask that you do the same out of respect to my time as well.
6. *No Children Please*
Please make prior arrangements for your children so that you will not have to bring them with you to your beauty appointment. The Salon is not a child friendly environment and your appointment can last anywhere from 3 to 4 hours and children get bored and it will not be fair to make them sit and wait all that time.Unfortunately, if you bring children, you will be asked to reschedule your appointment for another time if I have availability or you will just have
to wait for your next appointment.
Thanks in advance for understanding!
7. * Your Beauty "Me-Time" *
When you schedule your beauty appointments, please make sure that you are scheduling a day and time that will allow you to be free and not in a rush to get out by a certain time. This is your "me time" and you deserve to have enough time to get pampered. Besides, I pride myself on working in a "spirit of excellence" and it is very important that I provide the best services to all clients but if I am rushed, that could possibly compromise my ability to do my best.
8. *Natural Opulence Is a Work- Free/School
Free Zone*
Natural Opulence is a place of peace and relaxation, a "work
free zone" and it is solely meant for each client to indulge
and enjoy your personal beauty experience so I ask that you
please leave all Laptops, any work/school related items at
home!
At your appointment, you should not be focused on anything else but yourself at that time. And besides, when you are holding your head down working, it makes it hard for me to work properly and if you do bring any work/school related items or have work calls scheduled, unfortunately, you will have to reschedule your appointment if I have availability or you will just have to wait for your next appointment so I ask that you please respect my Salon Policies.
*Bringing Tablets to play games or to read is fine because those things add to the relaxation*
So please choose an appropriate day and time for your
appointments where you will be free from any
distractions!
9. *You can not cancel more than 2 Appointments*
If you cancel more than 2 appointments, you will automatically be withdrawn from the VIP Membership and unfortunately, you will then have to go on the waiting list.
10. *I cannot change appointments with other clients*
I do understand that sometimes life events come up
at the last minute but please understand that it is
very difficult for me to switch appointment dates
with other clients because mostly everyone chooses
their appointments according to their work schedules.
So if an emergency comes up that would be a conflict to
you keeping your appointment, I will do my best to
accommodate you but if I don't have availability you
will have to miss and just wait for your next
appointment.
11. *Please make sure you don't fall asleep in the chair*
I understand that the atmosphere is a place of relaxation and that you may be sitting in the
chair for a while but please make sure that you are
well rested before your appointment so that you don't
fall asleep in the chair!
If your head is constantly going down, it definitely
will slow me down and it could affect my ability
to render service!
12. *Please do not bring a extra person or extra
people with you to your appointment!
It's a private Salon so unfortunately if you do bring
someone extra with you, you will have to reschedule for
another time.
Thank you so very much for understanding!
God Bless,
See you soon